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Indigo Airlines

In 2019, IndiGo Cargo partnered with SmartKargo to revolutionize its cargo operations. Faced with challenges from their previous cargo system, IndiGo sought a technology platform and partner capable of providing the scalability, flexibility, and functional capabilities necessary to achieve its ambitious goals. SmartKargo emerged as the ideal solution, offering robust support and innovative technology that enabled IndiGo to solidify its position as a market leader in India's air cargo industry.

The Challenge

The Challenge

IndiGo Cargo, operating one of the largest fleets in India with over 300 aircraft and 3 dedicated freighters, needed a reliable and efficient system to manage its growing cargo operations. The existing cargo system failed to meet their expectations because of inadequate functionality and poor customer support. With an order of 500 new aircraft on the horizon, IndiGo required a scalable and flexible solution that could support their expanding operations and ambitious growth targets.

The Solution

The Solution

SmartKargo provided IndiGo with a comprehensive platform that addressed their needs for scalability, flexibility, and advanced functional capabilities. The partnership enabled IndiGo to seamlessly manage their cargo operations, from booking and tracking to billing and customer service, all while delivering excellent support and operational efficiency.

Results

Results

Since implementing SmartKargo, IndiGo Cargo has improved various aspects of their operations. By segment, IndiGo's mainstay domestic cargo belly volumes for 2023-24 increased 20.2% year on year, as the market expanded in the 7%-to-8% range. This impressive growth underscores the effectiveness of SmartKargo's platform.

Mark Sutch, CCO of IndiGo Cargo says, "SmartKargo has enabled us to scale our operations efficiently and effectively. Their technology platform has been instrumental in our ability to handle increased cargo volumes and expand our market reach."

20.2%

20.2%

Expansion in Volume

7-8%

7-8%

Market Expansion

Future Focus

Future Focus

IndiGo Cargo's strategy for the upcoming year includes building tonnage on “lean flights” from primary to secondary cities, and between secondary cities. This focus aligns with SmartKargo's capabilities, allowing IndiGo to optimize their cargo operations and continue their upward trajectory.

"SmartKargo's technology platform has provided us with the tools and support necessary to manage our operations smoothly. The flexibility and scalability of their system have been crucial in adapting to our dynamic market needs," adds Meenakshi, IT Department, IndiGo Cargo.

IndiGo Cargo's partnership with SmartKargo has been a game-changer, enabling them to overcome previous challenges and achieve remarkable growth. With a reliable and advanced technology platform, IndiGo is well-positioned to continue its expansion and maintain its status as a market leader in India's cargo industry. The collaboration between IndiGo and SmartKargo exemplifies the power of strategic partnerships in driving business success.

About IndiGo

IndiGo is amongst the fastest-growing carriers in the world. IndiGo has a simple philosophy: offer fares that are affordable, flights that are on time, and provide a courteous and hassle-free travel experience across its unparalleled network. With its fleet of 350+ aircraft, the airline is operating around 2000 daily flights and connecting 85+ domestic destinations and 30+ international destinations. India by IndiGo!

For more information, please visit http://www.goindigo.in/ or download our mobile app. You can also connect with us on Facebook, Twitter, and Instagram.