Advanced Capability to Enable Customer Empowerment
Direct distribution, Easy Booking, Availability, Customization, and Instant access to real-time shipment information are all essential capabilities that are required in today’s challenging and ever-competitive business environment.
SmartKargo Portal can be deployed as a customer facing system that enables shipper self-registration, self-management, contact management, booking and real-time tracking. An easy-to-use, browser-based interface enables customer access from any computer or mobile device.
SmartKargo Portal Solution could be deployed either as an open multi-carrier booking platform or as a white-labeled “own-brand” Cargo Booking.com solution.
Augment sales and market reach through direct distribution, targeted and dynamic offers customized to each client needs, marketing and promotions, up-selling and cross-selling.
Real-time tracking, shipment visibility and SLA Management.
New products & services offering, real-time pricing, contact management, loyalty and CRM.
Minimize the need for Airline Contact Center by promoting self-service. Improve accuracy of information and speed up operations.
An advanced offering that differentiates your business
Empowering Customers and delivering high level products and services that are customized to their needs are what Airlines and other Stakeholders need to ultimately provide their clients.
SmartKargo Portal Solution provides advanced features that are suitable and customized to each client’s need. Features include:
- Direct access to available capacity and Bookings Product-based and flight-based pricing for shippers, agents, and forwarders.
- Self-registration and credentialing for return and recurrent business.
- Ability to upload documents with e-pouch capabilities.
- Direct shipment visibility.
- Portal analytics and traceability for better targeting and decision-making.
- Ability to dynamically customize product and services and provide Advanced Content Management.
Our goal at Alaska Cargo is to stay current with technology usage and provide the same level of customer experience that our passengers are routinely used to. SmartKargo Portal is built on a highly configurable platform and we were pleased by the short time it took us to deploy.