Emirates Airlines
Capturing cross border e-Commerce Revenue.
Created a complete cross border e-commerce purchase and delivery solution
Seamless payment processing
Generating new revenue streams
The Challenge
With the cross-border e-commerce sector expanding, Emirates SkyCargo saw an opportunity to meet rising consumer demand for international retail purchases. However, high shipping costs and complex logistics deterred many from making these purchases. To tap into this market, Emirates needed an innovative solution to simplify logistics and reduce costs, while providing end-to-end transparency and efficient processing.
Traditional cargo infrastructure wasn’t optimized for the requirements of small-parcel, cross-border shipments. Emirates needed a solution to transform its cargo operations, making international e-commerce seamless for businesses and consumers. They required a streamlined, efficient platform capable of integrating logistical, regulatory, and financial processes.
The Solution
Emirates partnered with SmartKargo to launch Emirates Delivers – a comprehensive small-parcel service initially targeting e-commerce between the UAE and the USA. SmartKargo’s cloud-based platform provided Emirates with a scalable solution that integrated the entire delivery chain, from booking to tracking to final delivery
Key features of the solution included:
- All-in-One Fulfillment Platform: Emirates Delivers consolidated logistics, security, accounting, and reporting into a single streamlined system.
- Built on IATA Standards: the platform ensured compliance with international shipping standards, offering flexible delivery models such as lockers, in-store pickup, and last-mile solutions.
- End-to-end Transparency: Through an intuitive dashboard, customers can track shipments from purchase to delivery, while managing payments, customs clearance, and returns.
- Seamless Payment Processing: The platform supported various payment needs, including tax and tariff collection, offering secure financial transactions for consumers and commercial clients.
- Scalable Integration: SmartKargo’s cloud infrastructure allowed Emirates to seamlessly integrate this solution with its existing systems, enabling rapid expansion to new markets.
Results
Emirates Delivers has created a brand-new revenue stream, filling underutilized cargo capacity to support the burgeoning e-commerce market. SmartKargo enables Emirates to meet high customer demands with efficient, cost-effective delivery solutions.
For retailers, Emirates Delivers opened new market opportunities by removing logistical challenges. Retailers could reach global consumers without complications, especially in high-demand categories like fashion, electronics, and toys.
Emirates Delivers offers reliable, transparent cross-border shopping experiences for consumers and small businesses. Features like consolidated shipments, competitive pricing, and real-time tracking make international e-commerce accessible and attractive.
Increased capacity utilization
Increasing new Revenue streams
Future Focus
The success of Emirates Delivers signals the immense potential for further growth in in cross-border e-commerce. Emirates SkyCargo and SmartKargo are exploring new markets and service offerings to stay at the forefront of this rapidly evolving industry.
With scalability and adaptability at its core, the platform enables Emirates and other logistics providers to capture a larger share of the $7.9 trillion cross-border e-commerce market.