How SmartKargo empowered the launch of deliver-e, enabling IAG Cargo to capture the growing cross-border e-commerce market.
New revenue streams
Cross-border e-commerce innovation
Supply chain expertise
The Challenge
As global e-commerce continues to grow at a strong pace, with cross-border e-commerce projected to expand at a CAGR of over 25% , IAG Cargo recognized an opportunity to support retailers and logistics providers with faster, more reliable cross-border delivery solutions. While its extensive international flight network provides strong global reach, cross-border e-commerce shipments require capabilities beyond traditional air freight operations—such as simplified pricing, customs, digital integration with e-commerce platforms, real-time shipment visibility, and coordinated first- and last-mile delivery.
To capitalize on this growing market, IAG Cargo sought to develop a solution tailored for cross-border e-commerce logistics. Delivering such a service required a digital platform capable of seamlessly connecting airline cargo operations with e-commerce retailers, logistics partners, and delivery networks. IAG Cargo needed a technology partner that could provide an integrated, scalable solution to efficiently manage high-volume shipments while maximizing the value of its network—enabling a seamless, end-to-end cross-border logistics service.
The Solution
SmartKargo provided IAG Cargo with the technology foundation needed to launch a modern cross-border e-commerce solution. Through its cloud-based platform, SmartKargo enabled seamless integration across the delivery ecosystem—from booking and documentation to tracking and final delivery.
The result was deliver-e, a cross-border e-commerce delivery service powered by SmartKargo’s digital platform, leveraging IAG Cargo’s global flight network to move small parcels efficiently between international markets while offering transparent pricing, real-time visibility, and streamlined cross-border operations for retailers and logistics partners. By combining airline speed with SmartKargo’s advanced technology platform, deliver-e enables efficient dock-to-door delivery while optimizing available belly capacity for high-volume cross-border e-commerce shipments across global markets.
Results
Since its launch, deliver-e has enabled IAG Cargo to expand its presence in the rapidly growing cross-border e-commerce market, beginning with key lanes such as UK–US and US/Canada–UK, with plans for broader global expansion. Powered by SmartKargo’s technology platform, IAG Cargo now offers a dedicated solution designed to support retailers and logistics providers moving small parcels internationally. The platform helps streamline cross-border shipping while improving efficiency and delivery reliability.
SmartKargo’s solution enables IAG Cargo to leverage its global flight network to connect major international markets, helping retailers reach customers faster across key e-commerce destinations.
By transforming existing airline infrastructure into a scalable logistics solution, deliver-e supports the efficient movement of high-volume parcel shipments across expanding global routes.
By combining IAG Cargo’s network with SmartKargo’s digital cargo platform, deliver-e delivers the speed of air transportation with a simplified and transparent shipping model tailored for e-commerce shippers. With real-time tracking and end-to-end visibility, the solution enhances operational performance while improving the experience for both retailers and end customers.
250+
Destinations globally
5+
Airline network