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Alaska Airlines awarded highest in Traditional Carrier Satisfaction for 10th straight year

SEATTLE, May 10, 2017 /PRNewswire/ -- Alaska Airlines ranked highest in airline customer satisfaction among traditional carriers for the 10th consecutive year in the J.D. Power 2017 North America Airline Satisfaction Survey. The study, based on 11,015 responses, measures satisfaction of business and leisure travelers who flew a major North America carrier between April 2016 and March 2017. Alaska Airlines ranked highest of any traditional airline across five categories, including cost and fees; boarding/deplaning/baggage; flight crew; check-in; and reservations. Traditional carriers are defined as airlines that use a traditional hub-and-spoke system.
SmartKargo Congratulates Alaska Airlines on their Award-winning culture of Customer Service!