Oman Air Cargo has launched its new 100 percent Cloud-based Cargo ERP Solution, implemented by cargo management platform SmartKargo. The airline chose the state-of-the-art solution to maximise the potential of its Cargo business—leveraging the solution's advanced, real-time capability to bring digital transformation to all aspects of the business—to improve revenues and customer service. The smart and intuitive SmartKargo booking system is noted for its "ease-of-use", providing web-based access for agents and employees of Oman Air—with capability for customer bookings via a mobile app to follow in coming months. The solution facilitates the paperless transformation of key business processes across the board, including eAWB and the capability to digitally collect, store and transmit associated documentation via e-pouch, leveraging standard IATA C-IMP messaging. Read More
Alaska Air Cargo has launched a new booking and tracking capability powered by SmartKargo. Alaska’s adoption of the SmartKargo Portal functionality now leverages all IATA standard C-IMP messages to communicate with the airline’s existing systems landscape. It also provides the technology to adopt the paperless transformation of key business processes, including e-AWB and the capability to digitally collect, store and transmit associated documentation via e-pouch. In addition, the advanced SmartKargo Link capability within the solution facilitates interline opportunities by streamlining processes and communications for Alaska Air Cargo and its partner airlines. Read More
SEATTLE, May 10, 2017 /PRNewswire/ -- Alaska Airlines ranked highest in airline customer satisfaction among traditional carriers for the 10th consecutive year in the J.D. Power 2017 North America Airline Satisfaction Survey. The study, based on 11,015 responses, measures satisfaction of business and leisure travelers who flew a major North America carrier between April 2016 and March 2017. Alaska Airlines ranked highest of any traditional airline across five categories, including cost and fees; boarding/deplaning/baggage; flight crew; check-in; and reservations. Traditional carriers are defined as airlines that use a traditional hub-and-spoke system.
SmartKargo Congratulates Alaska Airlines on their Award-winning culture of Customer Service!
Air Asia India has selected the SmartKargo IT system to support its end-to-end cargo business processes. Air Asia India’s, Madhukar Salla says the SmartKargo system has become an “industry standard in this part of the world” and a large number of users in the air cargo community already use the product and like the intuitive user interface. He adds: “All local requirements like taxes are built-in and the product operates in a global environment too. The company’s ability to scale up on demand will be very useful as we add aircraft and extend our network.” Read more
The new SmartKargo Dallas offices are located in the beautiful MacArthur Center, a contemporary address that is popular with many hi-tech companies and global corporations. The suburban city of Irving is home to more than 10,000 companies, including the global headquarters of five fortune 500 companies and offices of over 45 others. It's strategically located in the middle of the North American continent and the Dallas/Fort Worth Metroplex. The 120,000-strong multicultural workforce is highly educated and skilled and the city prides itself on wits business-friendliness. The office is within 15 minutes drive of DFW Airport and Love Field and close to many amenities.
Alaska Airlines has selected SmartKargo to provide a booking engine for the carrier’s expanding cargo business throughout North America. The cloud-based solution provides a backend system to allow users to input the booking requirements on a single screen. The engine comes pre-loaded with key information, such as IATA regulatory and commodity codes. The technology also enables the e-AWB which is central to IATA’s paperless initiative. Read more
Cloud-computing solutions can change the game for airlines.Technology advances and major investments by IT service providers provide an excellent opportunity for airline cargo organizations to transition to the future, without large upfront investments in hardware. Take the example of infrastructure. Industry leaders like Microsoft have made huge investments—to the tune of $15 billion—to build the world’s leading global cloud infrastructure. Microsoft Azure delivers the robust computing power needed and should be a strong consideration by airlines that are not keen to invest capital in hardware and software in this area. In tandem, leading-edge software suppliers, like SmartKargo, have worked with Microsoft to build a state-of-the-art, industry standard platform that airlines can deploy in a ‘plug-and-play’ mode. Read More
In the five years since OPIC initially partnered with QuantumID | SmartKargo, the company has formed partnerships with multiple international air carriers who are using its technology, creating a network that is supporting international freight shipments across multiple carriers, primarily as cargo shipments in passenger jets. Read more
SmartKargo’s air cargo management solution now powers the air cargo operations of Mexico City-based Volaris, Mexico’s second-largest airline. Volaris will provide cargo service from 22 US markets to destinations throughout Mexico and Central America, and is SmartKargo’s Latin American customer. System ‘go live’ for Volaris Airlines was deployed in a record 27 days. Read more
We have entered into an era where movement of data is as important as movement of goods. Though in the last few years, the air freight industry has seen initiatives such as e-freight and Cargo iQ make progress, but now is the time when air cargo needs to process implementation of technologies faster. Read more
When it comes to new ideas for air cargo which, in the language of pilots, “turn a Chandelle” (180 degrees) from the norm, it is fair to say that since World War II our industry has been punctuated with the hopes and dreams of some original thinkers and plenty of dreamers and doers. Walk around any air cargo trade show worth its salt and there is usually someone, maybe an airline or a container supply specialist, with another big idea for air cargo. So looking for people with a light bulb burning brightly above their head is not only great sport, but also lots of fun. Frankly, it’s the stuff of life. For us that moment most recently occurred when we met Milind Tavshikar, CEO and Founder of SmartKargo. more
At the Air Cargo India conference in Mumbai in February, Oman Air announced that they had chosen SmartKargo to power their growing cargo operation, with implementation scheduled for June 2016. SmartKargo will help Oman Air leverage their expanding cargo operation, including a growing joint venture with Cargolux. Oman Air is SmartKargo’s first airline customer in the rapidly growing Gulf region. Read the full news story here.
Air Cargo Update, published in the UAE, just ran a very thorough feature on SmartKargo, focusing on its many benefits and quoting happy customers Tim Strauss, VP, Cargo, and Brad Matheny, Director of Cargo Operations, at Hawaiian Airlines. The article also quotes founder and CEO Milind Tavshikar at length. Read the article on page 28 here.
In its 40th Anniversary Issue, the respected and well-read Flying Typers ran a feature praising SmartKargo’s Cloud platform and commitment to next-gen air cargo solutions. Founder and CEO Milind Tavshikar concluded the article saying “. . . by 2020 nearly every airline will have embraced the three trends that drove SmartKargo development: the rise of Cloud computing, mobile technology, and data analytics.” Read the entire article here.
Air General, a respected ground handler in the U.S. is now using SmartKargo to help them manage airport cargo operations for airlines like British Airways, Iberia, and Aer Lingus. SmartKargo’s implementation team got them up and running in a few weeks, overcoming obstacles experts said “could not be done.” SmartKargo is gaining momentum all across the air cargo ecosystem. Read the full news release here
On June 27, Hawaiian Airlines became the first airline in the Americas to deploy SmartKargo. Tim Strauss, Hawaiian’s Vice President-Cargo, said, “My Hawaiian colleagues and SmartKargo have worked hard to make this launch a success, and we couldn’t be happier. SmartKargo is already proving its promise to improve the experience for customers and employees.”
Hawaiian operates a fleet of Airbus A330-200s and Boeing 767-300s for long-range services throughout the Pacific, and Boeing 717s and ATR-42s for flights within the state of Hawai’i. The carrier operates more than 200 daily flights. Because Hawai’i is a collection of islands separated by expanses too wide for bridges or tunnels, Hawaiian Airlines is “the highway in the sky,” serving a pivotal role in delivering a wide array of goods across Hawai’i; and its expanding Pacific network enables them to fly a growing volume of essential imports and well-known Hawaiian exports. Click here to hear Tim Strauss and his colleagues talk about SmartKargo.
On May 6, the respected cargo industry publication Air Cargo News ran a feature story on SmartKargo, noting our 100% Cloud architecture, instant information, ease of use, and more. The article by UK journalist Peter Conway nicely summarized the full range of benefits. Read the entire article here. Read the entire article here.
SmartKargo has published its second White Paper, an interview with air cargo veteran Des Vertannes, who recently joined SmartKargo as Strategic Adviser. The interview is here, and is filled with perspectives from Des’ lifetime in the industry. Of special interest are his perspectives on cargo IT: the need for more comprehensive solutions, to get rid of paper air waybills, and other improvements that will help move air cargo forward. Des also discusses the “build vs. buy” choice and the pitfalls of do-it-yourself system development.
On February 26, at the Air Cargo Africa conference in Johannesburg, STAT Times presented Des with its Lifetime Achievement Award, in recognition of “his significant contribution to the air cargo industry spanning four decades.” The crowd gave Des a much-deserved standing ovation. Read the full story here.
SmartKargo has secured an investment from Fontinalis Partners (www.fontinalis.com), a firm solely focused on investing in technology companies that are advancing next-generation mobility. William C. Ford, Jr., Founder & Partner of Fontinalis Partners and Executive Chairman of Ford Motor Company, said, “With the proliferation of ecommerce and the growing complexity and global nature of supply chains, SmartKargo is playing a critical role in ensuring that logistics keep pace with this accelerating demand.” Read full news release here.
Hawaiian Airlines, one the oldest and best-quality airlines in the United States, has become SmartKargo’s first customer in the Western Hemisphere. Hawaiian operates a fleet of 18 Airbus A330-200 and 11 Boeing 767-300 aircraft for long-range services throughout the Pacific, and 18 Boeing 717 and 4 ATR-42 for flights within the state of Hawai’i. The carrier offers non-stop service to Hawai‘i from more U.S. gateway cities (11) than any other airline, along with service from Japan, South Korea, China, Australia, New Zealand, American Samoa and Tahiti. SmartKargo will power Hawaiian Airlines cargo beginning mid-2015.
In an effort to help airlines, sales agents, ground handlers and other in the cargo chain understand how IT advances are shaping air cargo management software. Three recent developments have been especially important: the growth of Cloud computing, the rise of mobile platforms (smartphones and tablets), and data analytics. These three factors have worked together to give users unprecedented access to information now. In the past, IT people talked about “real-time” systems, but that really just meant the ability to process transactions, and not the ability to instantly access summarized information about those transactions. Read the whole paper here.
Cebu Pacific Air, one of the world’s most innovative and successful airlines, launched SmartKargo as its cargo management platform in August. With a fleet of more than 50 Airbus and ATR aircraft, and a network that spans the Philippines as well as long-distance services to 15 countries in East Asia, the Gulf, and Australia, Cebu Pacific is the second-largest airline in the Philippines, and one of Asia’s fastest-growing. Their cargo team needed a solution that could keep pace with this rapid growth, and they found it with SmartKargo. Cebu Pacific generates about 9% of total revenues from cargo, one of the largest percentages in the world for a carrier without dedicated freighter aircraft. Not surprising, of course, because the Philippines is an island nation, with more than 2,000 inhabited islands. When people need something quickly, they call on Cebu Pacific to fly it. This means a lot of shipments, of course, and they typically generate about 90,000 waybills a month.